Refund policy
Zehrang *Exchange & Return Policy | تبدیلی اور واپسی کی پالیسی*
*ZEHRANG* par hum chahte hain ke aap apni khareedari se 100% khush hon. Agar koi masla ho to hum haazir hain.
1. Exchange Policy | تبدیلی کی پالیسی*
Hum *14 din* ke andar exchange ki sahoolat dete hain agar:
1. *Ghalat Item Mila:* Jo design order kiya tha wo nahi aaya.
2. *Kapray mein Nuqs:* Print mistake, bara cut, daagh, ya buri silai dispatch se pehle miss ho gayi ho.
3. *Size Issue:* Hamara standard cutting 2.5m shirt, 2.5m dupatta, 2.25m trouser hai. Agar napa kam nikle to foran batain.
*Shart:* Suit *unstitched, unused, dhula hua na ho* aur original packing mein ho. Barcode tag laga ho.
*2. Return Policy | واپسی کی پالیسی*
Hum *refund nahi dete*. Sirf *exchange ya store credit* dete hain.
Refund sirf is soorat mein ho ga agar:
1. Stock mein koi bhi doosra design na ho exchange ke liye.
2. Zehrang ki taraf se ghalti ho aur customer exchange na chahta ho.
Refund *7-10 working days* mein bank transfer se wapas ho ga. COD ki soorat mein bhi bank mein hi aye ga.
3. Kya Cheezain Exchange/Return Nahi Hon Gi?*
1 Suit cut karwa liya, dhula liya, ya press karwa liya ho.
2. Khushbu, makeup, ya kapray par lagane se koi daagh lag jaye.
3. 14 din guzar gaye hon.
4. Exchange Ka Tareeqa | Step by Step*
1. *Rabta Karein:* Parcel milne ke *48 ghanton ke andar* WhatsApp *03396622335* par maslay ki tasveer/video bhejein.
2. *Approval:* Hamari team 24 ghanton mein jawab de gi. Approve hone par aap ko return address mil jaye ga.
3. *Wapas Bhejein:* Suit usi packing mein band karke TCS/Leopards se hamare diye gaye address par bhejein.
4. *Naya Suit:* Jaise hi parcel humein mil jaye ga, *2 working days* mein naya suit dispatch kar dein ge. *Dobara bhejne ke charges FREE* hon ge agar ghalti hamari thi.
*Note:* Agar ghalti customer ki hai, to dobara bhejne ke *Rs. 250 charges* customer de ga.
5. Damaged Parcel Milne Ki Soorat Mein*
Agar parcel rasta mein phat jaye ya kharab ho jaye to *parsal ki video banate huay kholein* aur 24 ghanton ke andar WhatsApp karein. Video ke baghair claim nahi ho ga.
6. Rabta | Contact*
Kisi bhi exchange/return ke liye:
*WhatsApp:* 03396622335 — “Exchange” likh kar bhejein
*Timings:* 11 AM – 9 PM, Monday – Saturday